Heart & Soul Health Clubs

Reviews of Heart & Soul Health Clubs

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  Martina Meyer Added July 04, 2018

  ★ ☆ ☆ ☆ ☆
  I would never ever recommend this gym to anyone. I signed in for a year membership and regret really bad. The staff is really nice, but the owner is extremely rude. I was training with my partner who was also a member of the gym and we were kicked out by the owner last Sunday.
  My partner and myself were working out together as I have never gone to the gym before and needed some help with the machines and weights on my first month. My partner was showing me what to do and also how to use the machines properly and the owner thought he was personal training me. He asked us one day in the week and we told him that my partner was not personal training me (he is not even a PT) and that he was just showing me around and teaching me how to workout using the machines and weights. We thought it was fine. But last Sunday I was training at the gym and my partner was just hanging out (he is injured and can't workout for a few weeks) and the owner came from the pub drunk and assaulted us. He came to us and said my partner was personal training me and he was very aggressive. We tried to talk to him but he didn't allow us, he kept pointing his finger in our faces saying "this is my gym, this is my town" which I think was very racist from him as I'm not Australian.
  I went there on Monday morning to cancel my membership and try to get my admin fee and the 2 weeks in advanced that I paid when I signed in and the lady who was working at that time gave me the accountant number. I have been trying to call the account to solve this situation for 3 days and nobody pick up the phone.
  The gym is not very nice, machinery is old and there are weights missing. I was just working out there because it's near to my place. Would never recommend it.
  If you are not convinced that you shouldn't join this gym because of its owner,.

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